faqs

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Can I cancel my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.

If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.

Can I opt out of my subscription?

To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.

For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.

Do you ship internationally?

Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.

How much is postage?

This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.

Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.

When will I receive my order?

This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.

We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days
Europe: 5-8 working days
Rest of the world: 8-15 working days

Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.

I enjoyed the journal, and I'd love to get involved! Who do I contact about potential article ideas?

We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.

I am dissatisfied with my product, and would like to make a complaint

We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.

Can I buy someone a journal subscription as a gift?

Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.

Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.

For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.

Do you offer gift wrap?

Not at the moment, however the Champions Journal is delivered within its own branded wrap box.

We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.

If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.

What should I do if my order never arrived?

We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.

What methods of payment do you accept?

At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.

Is it safe to put my card details into Champions Journal?

Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.

A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.

Can I buy a poster without buying a journal?

Unfortunately not at this point.

If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.

Can I purchase a single issue?

Yes, you can purchase a single issue here for £10 (excl. shipping)

Can I return my item?

Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.

We can only refund shipping costs if the return is a result of our error or defective goods.

Please contact us if you are returning an international order so we are able to process your refund.

Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE

Will the Coronavirus situation affect my order?

We are working every day with our airline and in country partners across the globe to maintain services. The rapidly changing nature of the impact of Coronavirus means access to countries is changing and the global picture can vary day to day.

However there is a lack of available air transport to a growing number of countries as authorities restrict the movement of people across borders. In some cases, there is also a suspension of in country postal operations.

As a result we’re suspending services to 43 countries (listed below).

These suspensions will remain in place until further notice or until such time as we’re able to move mail into the affected countries for onward delivery.  

If you have any questions, feel free to contact us at info@champions-journal.com

List of 43 affected countries

  • Albania
  • Armenia
  • Bermuda
  • Barbados
  • Bosnia
  • Caribbean Islands (BVI)
  • Caribbean Islands – Dominican Republic
  • Caribbean Islands – Haiti
  • Cayman Islands
  • Cuba
  • Djibouti
  • Ecuador
  • French Polynesia
  • Grenada
  • Guyana
  • India
  • Jamaica
  • Kuwait
  • Lebanon
  • Macedonia
  • Mauritania
  • Moldova
  • Montenegro
  • Nepal
  • New Zealand
  • Peru
  • Philippines
  • Russia
  • Samoa
  • South Africa
  • South Korea
  • Sri Lanka
  • St Kitts and Nevis
  • St Lucia
  • St Vincent and the Grenadines
  • Taiwan
  • Tanzania (DAR)
  • Tunisia
  • Turks & Caicos
  • Ukraine
  • United Arab Emirates (UAE)
  • Venezuela
  • Zimbabwe
Which issues are included in the subscription?

Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.

For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.

Can I cancel my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.

If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.

Can I opt out of my subscription?

To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.

For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.

Do you ship internationally?

Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.

How much is postage?

This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.

Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.

When will I receive my order?

This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.

We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days
Europe: 5-8 working days
Rest of the world: 8-15 working days

Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.

What should I do if my order never arrived?

We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.

Will the Coronavirus situation affect my order?

We are working every day with our airline and in country partners across the globe to maintain services. The rapidly changing nature of the impact of Coronavirus means access to countries is changing and the global picture can vary day to day.

However there is a lack of available air transport to a growing number of countries as authorities restrict the movement of people across borders. In some cases, there is also a suspension of in country postal operations.

As a result we’re suspending services to 43 countries (listed below).

These suspensions will remain in place until further notice or until such time as we’re able to move mail into the affected countries for onward delivery.  

If you have any questions, feel free to contact us at info@champions-journal.com

List of 43 affected countries

  • Albania
  • Armenia
  • Bermuda
  • Barbados
  • Bosnia
  • Caribbean Islands (BVI)
  • Caribbean Islands – Dominican Republic
  • Caribbean Islands – Haiti
  • Cayman Islands
  • Cuba
  • Djibouti
  • Ecuador
  • French Polynesia
  • Grenada
  • Guyana
  • India
  • Jamaica
  • Kuwait
  • Lebanon
  • Macedonia
  • Mauritania
  • Moldova
  • Montenegro
  • Nepal
  • New Zealand
  • Peru
  • Philippines
  • Russia
  • Samoa
  • South Africa
  • South Korea
  • Sri Lanka
  • St Kitts and Nevis
  • St Lucia
  • St Vincent and the Grenadines
  • Taiwan
  • Tanzania (DAR)
  • Tunisia
  • Turks & Caicos
  • Ukraine
  • United Arab Emirates (UAE)
  • Venezuela
  • Zimbabwe
I enjoyed the journal, and I'd love to get involved! Who do I contact about potential article ideas?

We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.

I am dissatisfied with my product, and would like to make a complaint

We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.

Can I buy someone a journal subscription as a gift?

Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.

Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.

For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.

Do you offer gift wrap?

Not at the moment, however the Champions Journal is delivered within its own branded wrap box.

We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.

If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.

What methods of payment do you accept?

At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.

Is it safe to put my card details into Champions Journal?

Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.

A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.

Can I buy a poster without buying a journal?

Unfortunately not at this point.

If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.

Can I purchase a single issue?

Yes, you can purchase a single issue here for £10 (excl. shipping)

Which issues are included in the subscription?

Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.

For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.

Can I return my item?

Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.

We can only refund shipping costs if the return is a result of our error or defective goods.

Please contact us if you are returning an international order so we are able to process your refund.

Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE