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faqs

Looking for a specific topic?
Can I cancel my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.

If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.

Can I opt out of my subscription?

To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.

For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.

Do you ship internationally?

Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.

How much is postage?

This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.

Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.

When will I receive my order?

This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.

We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days*
Europe: 5-8 working days
Rest of the world: 8-15 working days

Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.

*Please note that Royal Mail and DHL are currently experiencing some delays due to the self-isolation of staff, and deliveries may take 5-10 working days.

I enjoyed the journal, and I'd love to get involved! Who do I contact about potential article ideas?

We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.

I am dissatisfied with my product, and would like to make a complaint

We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.

Can I buy someone a journal subscription as a gift?

Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.

Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.

For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.

Do you offer gift wrap?

Not at the moment, however the Champions Journal is delivered within its own branded wrap box.

We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.

If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.

What should I do if my order never arrived?

We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.

What methods of payment do you accept?

At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.

Is it safe to put my card details into Champions Journal?

Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.

A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.

Can I buy a poster without buying a journal?

Unfortunately not at this point.

If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.

Can I purchase a single issue?

Yes, you can purchase a single issue here for £10 (excl. shipping)

Can I return my item?

Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.

We can only refund shipping costs if the return is a result of our error or defective goods.

Please contact us if you are returning an international order so we are able to process your refund.

Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE

Which issues are included in the subscription?

Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.

For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.

What is CJ+ and CJ Premium?

Standard and Premium subscribers to the print version of Champions Journal have access to online content and competitions that are not available to regular users.

CJ+ includes additional content and competitions, and can be accessed by both Standard and Premium subscribers.

CJ Premium is only for Premium subscribers and offers access to our most exclusive competitions and events (when available).

See our subscription options

I entered your survey, but still have not receive my complementary pad and pen

Firstly, thank you for completing our survey! Your free Champions Journal pad and pen are delayed due to Covid-19 restrictions in the UK. As we are in a national lockdown, and are all working from home, we are unable to package and ship your free pad and pen at this time.

As soon as restrictions lift, we will ensure your package is sent to you as quickly as possible.

When is the last recommended posting date for UK Mail?

1st Class UK: Tuesday 21st December

2nd Class UK: Friday 17th December

Tracked 48: Tuesday 21st December

DHL: Monday 20th December

When is the last recommended posting date for International Mail?

Last recommended posting dates for specific countries can be found below.

Wednesday 1st December: Caribbean

Monday 6th December: Australia, Greece, Italy, New Zealand, Portugal

Wednesday 8th December: Africa, Central South America, Asia, Far and Middle East

Friday 10th December: Cyprus, Malta, Sweden, Turkey Eastern Europe (Except Czech Republic, Poland & Slovakia

Monday 13th December: Canada, Czech Republic, Finland Poland, USA

Thursday 16th December: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland

Can I still order over Christmas?

Yes, we will still be posting items until Christmas Eve. However, we cannot guarantee your order will arrive before Christmas if it’s ordered after your country’s last recommended posting date.

Will Covid-19 effect postage during the Christmas period?

Yes, ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe. Therefore, we recommend placing your order early to avoid any disappointment.

When is the last recommended posting date for UK Mail?

1st Class UK: Tuesday 21st December

2nd Class UK: Friday 17th December

Tracked 48: Tuesday 21st December

DHL: Monday 20th December

When is the last recommended posting date for International Mail?

Last recommended posting dates for specific countries can be found below.

Wednesday 1st December: Caribbean

Monday 6th December: Australia, Greece, Italy, New Zealand, Portugal

Wednesday 8th December: Africa, Central South America, Asia, Far and Middle East

Friday 10th December: Cyprus, Malta, Sweden, Turkey Eastern Europe (Except Czech Republic, Poland & Slovakia

Monday 13th December: Canada, Czech Republic, Finland Poland, USA

Thursday 16th December: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland

Can I still order over Christmas?

Yes, we will still be posting items until Christmas Eve. However, we cannot guarantee your order will arrive before Christmas if it’s ordered after your country’s last recommended posting date.

Will Covid-19 effect postage during the Christmas period?

Yes, ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe. Therefore, we recommend placing your order early to avoid any disappointment.

Can I cancel my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.

If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.

Can I opt out of my subscription?

To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.

For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.

Do you ship internationally?

Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.

How much is postage?

This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.

Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.

When will I receive my order?

This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.

We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days*
Europe: 5-8 working days
Rest of the world: 8-15 working days

Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.

*Please note that Royal Mail and DHL are currently experiencing some delays due to the self-isolation of staff, and deliveries may take 5-10 working days.

What should I do if my order never arrived?

We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.

I enjoyed the journal, and I'd love to get involved! Who do I contact about potential article ideas?

We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.

I am dissatisfied with my product, and would like to make a complaint

We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.

Can I buy someone a journal subscription as a gift?

Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.

Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.

For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.

Do you offer gift wrap?

Not at the moment, however the Champions Journal is delivered within its own branded wrap box.

We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.

If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.

I entered your survey, but still have not receive my complementary pad and pen

Firstly, thank you for completing our survey! Your free Champions Journal pad and pen are delayed due to Covid-19 restrictions in the UK. As we are in a national lockdown, and are all working from home, we are unable to package and ship your free pad and pen at this time.

As soon as restrictions lift, we will ensure your package is sent to you as quickly as possible.

What methods of payment do you accept?

At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.

Is it safe to put my card details into Champions Journal?

Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.

A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.

Can I buy a poster without buying a journal?

Unfortunately not at this point.

If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.

Can I purchase a single issue?

Yes, you can purchase a single issue here for £10 (excl. shipping)

Which issues are included in the subscription?

Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.

For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.

What is CJ+ and CJ Premium?

Standard and Premium subscribers to the print version of Champions Journal have access to online content and competitions that are not available to regular users.

CJ+ includes additional content and competitions, and can be accessed by both Standard and Premium subscribers.

CJ Premium is only for Premium subscribers and offers access to our most exclusive competitions and events (when available).

See our subscription options

Can I return my item?

Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.

We can only refund shipping costs if the return is a result of our error or defective goods.

Please contact us if you are returning an international order so we are able to process your refund.

Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE