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We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.
If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.
To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.
For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.
Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.
This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.
Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.
**The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and mail for Royal Mail to take strike action on the following days:
Anything processed on these days will be passed to Royal Mail the following working day.
Items posted the day before, during or in the days after any strike action will be subject to delay.**
This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.
We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days*
Europe: 5-8 working days
Rest of the world: 8-15 working days
Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.
*Please note that Royal Mail and DHL are currently experiencing some delays due to the self-isolation of staff, and deliveries may take 5-10 working days.
We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.
We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.
Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.
Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.
For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.
Not at the moment, however the Champions Journal is delivered within its own branded wrap box.
We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.
If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.
We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.
At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.
Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.
A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.
Unfortunately not at this point.
If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.
Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.
We can only refund shipping costs if the return is a result of our error or defective goods.
Please contact us if you are returning an international order so we are able to process your refund.
Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE
Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.
For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.
Standard and Premium subscribers to the print version of Champions Journal have access to online content and competitions that are not available to regular users.
CJ+ includes additional content and competitions, and can be accessed by both Standard and Premium subscribers.
CJ Premium is only for Premium subscribers and offers access to our most exclusive competitions and events (when available).
Firstly, thank you for completing our survey! Your free Champions Journal pad and pen are delayed due to Covid-19 restrictions in the UK. As we are in a national lockdown, and are all working from home, we are unable to package and ship your free pad and pen at this time.
As soon as restrictions lift, we will ensure your package is sent to you as quickly as possible.
Purchases made from outside of United Kingdom can result in import costs and taxes, which are levied once the product reaches its designated country. The potential extra costs resulting from customs clearance are to be paid by the recipient of the goods. Customs regulations and charges vary from country to country.
Champions Journal does not have any control over these costs and is unable to give any details or refunds on them. For further information, please contact your local customs authorities.
We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.
If you need to cancel your order please email us as soon as possible (within 3 working days of placing your order) at info@champions-journal.com and we will do our best to cancel your order.
To cancel, email your receipt to info@champions-journal.com. Cancelled subscriptions will take effect after the next issue has been shipped and therefore refunds will be pro-rata.
For example, if you cancel between Issue 2 and Issue 3, you will still be sent and charged for Issue 3, but refunded for Issue 4 and any subsequent copies.
Yes, we do. When you add a product to your cart you will be able to enter your country and postcode. This will automatically add your shipping cost. If you cannot find your country, please get in touch at info@champions-journal.com.
This depends on your order and where you are based in the world. You will find this information in the cart, or at checkout.
Please be aware that for subscriptions, the shipping is calculated to include every issue in your subscription.
**The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and mail for Royal Mail to take strike action on the following days:
Anything processed on these days will be passed to Royal Mail the following working day.
Items posted the day before, during or in the days after any strike action will be subject to delay.**
This will vary depending on the item you have purchased as we work with different partners. Despatch details for our shipping service is shown at the bottom of each product page.
We send all issues through Royal Mail and airmail post, estimated delivery time after despatch is as follows:
United Kingdom: 3-4 working days*
Europe: 5-8 working days
Rest of the world: 8-15 working days
Claims in respect of back issues that have never been received will only be accepted within 3 months of despatch.
*Please note that Royal Mail and DHL are currently experiencing some delays due to the self-isolation of staff, and deliveries may take 5-10 working days.
We are so sorry you are experiencing this issue. Please contact us at info@champions-journal.com so we can help and resolve this however we can.
Purchases made from outside of United Kingdom can result in import costs and taxes, which are levied once the product reaches its designated country. The potential extra costs resulting from customs clearance are to be paid by the recipient of the goods. Customs regulations and charges vary from country to country.
Champions Journal does not have any control over these costs and is unable to give any details or refunds on them. For further information, please contact your local customs authorities.
We are always happy to hear feedback and suggestions, please send an email to info@champions-journal.com.
We're very sorry that you are experiencing difficulties. Please send us an email at info@champions-journal.com and one of our team would be happy to help resolve the issue.
Yes, you can get all our subscriptions as gifts for free. Simply click on the "Send as gift" checkbox on the subscription page.
Make sure to insert the recipient's name before adding the subscription of your choice to your basket. This option is free, and allows you to provide their address so the journal is sent directly to them.
For an additional £1.00, you can also include a personal message with your gift. Your message will be printed on a branded card and sent with your first journal.
Not at the moment, however the Champions Journal is delivered within its own branded wrap box.
We are looking into additional gift wrap options, so if this is something that you would be interested in, please feel free to contact us at info@champions-journal.com to let us know.
If you want to be kept up to date, make sure to sign up and opt in to our mailing list so we can let you know when we've released this feature.
Firstly, thank you for completing our survey! Your free Champions Journal pad and pen are delayed due to Covid-19 restrictions in the UK. As we are in a national lockdown, and are all working from home, we are unable to package and ship your free pad and pen at this time.
As soon as restrictions lift, we will ensure your package is sent to you as quickly as possible.
At the moment we accept debit and credit card, American Express, Mastercard, as well as Paypal.
Yes, we have worked really hard to ensure all our customers and visitors' security. Payment processing is done through foxycart.com which is a PCI Compliant Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. You can also read more on the PCI Security Standards Council here.
A quick way for you to check if your connection to our site is secure is to look for the padlock at the beginning of the URL bar.
Unfortunately not at this point.
If this is something you want to see us doing, feel free to let us know by sending us an email at info@champions-journal.com.
Depending on whether you purchase a 1-year or 2-years subscription, you will be receiving 4 or 8 issues respectively. These issues will start with the latest issue onward, and will not include any back issues.
For example, if you purchase a subscription while issue 02 is out, you will be getting issue 02, 03, 04 and 05.
Standard and Premium subscribers to the print version of Champions Journal have access to online content and competitions that are not available to regular users.
CJ+ includes additional content and competitions, and can be accessed by both Standard and Premium subscribers.
CJ Premium is only for Premium subscribers and offers access to our most exclusive competitions and events (when available).
Of course. Please return the item within 15 days after it has been delivered, and we will issue a full refund for the cost of the item if it is in its original condition.
We can only refund shipping costs if the return is a result of our error or defective goods.
Please contact us if you are returning an international order so we are able to process your refund.
Please address any return to:
FAO Mark Bayley
Mailshot International
Hille Business Estate,
132a St Albans Road,
Watford
Herts
WD24 4AE
